Online commerce · Algeria
Everything Dzaico does
Every block below is a part of the product that exists and works, not an intention.
Orders and call centre
A call queue you order by your own criteria, a workstation per agent, and decisions taken on the PC while the phone does nothing but dial.
- One order at a time, locked for two hours, so two agents never call the same customer.
- Confirm, cancel, postpone, call back later, ship, or hand a returned parcel to another customer.
- Live supervision: who is on a call, paused or idle — and each agent's productivity, day by day.
- Full order editing before dispatch, every change dated and attributed, with a discount ceiling per role.
Delivery
A parcel created with the carrier at dispatch, a status that comes back by webhook or by polling, and the cash each company owes you.
- All 58 wilayas and 1,541 communes as reference data, plus the communes each carrier actually serves.
- Ten normalised statuses over each company's own vocabulary, so "delivered" means the same thing everywhere.
- A driver sometimes marks a parcel delivered that was not. You can correct the status, with a reason, and the reliability event it wrote is withdrawn.
- Your carrier credentials are sealed at rest, and the key never lives in the database.
Your store is code — and a visual editor
Not a theme with a few variables. Real HTML and CSS files that are yours, editable by hand or in a visual editor, without writing a line of JavaScript.
- The visual editor changes your files rather than replacing them: your formatting, comments and indentation survive every click.
- Data comes from server-rendered directives — products, prices, cart, order form — so the page stays fast and indexable.
- Nothing publishes until a test order has completed on your actual store. A style that breaks the form is refused, not shipped.
- Every publish is a version. Rolling back is one click, not a backup restore.
Assistants, on your own subscriptions
Link your own OpenAI, Claude, Gemini or ElevenLabs accounts and choose which model serves which task. Or take credit with us and manage no keys at all.
- A product record written in three languages from your photos, and those photos retouched — never an angle nobody photographed.
- A sales assistant on the product page answering in writing or by voice, in the visitor's language AND alphabet — Algerian darija included.
- Reading WhatsApp replies written in darija, so that a « ماشي مهم » is not taken for a yes.
- An assistant that answers questions about your own dashboard, and finds 94% of the answers without calling any model.
WhatsApp, on your own account
An order sends a two-button message the moment it is placed — the cheapest point at which to lose it, since no stock has moved and no parcel exists.
- What a yes does and what a no does are two separate settings: a wrong yes ships to an unchecked address, a wrong no throws away a rescuable sale.
- The customer is answered in the language they ordered in, with your own Meta-approved templates.
- Every message is visible with its delivery state, the customer's reply, and Meta's own reason on failure.
- Notifications are driven by the order log rather than by a hook at each place that changes a status — so none is forgotten.
Products, variants and stock
Options with colour swatches, and a price, stock, SKU and photo per combination. Stock moves at dispatch, not at ordering.
- Add-on offers on the order form, on a page right after the order, or both — you choose per product.
- Alerts that find you: low stock against your own threshold, a product with no photo, a missing translation, a variant with no price.
- Filtered, paginated lists that stay fast with a year of orders behind them.
- Every field a customer sees exists in all three languages, with a documented fallback chain.
The carriers, already wired in
The parcel is created with the carrier at dispatch. The label prints, tracking comes back on its own, and you can see at any moment how much each company owes you on parcels it has collected.
- Yalidine
- Guepex
- ZR Express
- Noest
- Maystro
- Ecotrack
- Abex Express
- E-Com Delivery
- Zimou Express
Yalidine and Guepex are live. The others follow as API access arrives — and adding a company changes nothing about your orders.
Questions
Do my customers need an account?
No. They fill in the form and pay the driver. No account, no card, no forgotten password.
Can my customers pay by card?
Not yet. Cash on delivery is the only store payment method, and that is a choice: cards assume trust and infrastructure that most buyers here do not yet have.
Can I check a customer before they order?
No, and that will not change. The reliability band appears only on orders you actually received. A lookup by phone number would make Dzaico a consumer scoring service open to anyone who can open an account.
Do I need a developer for my store?
No. The visual editor is enough to build a whole shop: insert sections, reorder them, change text and images, set typography and colour. The code is there if you want it; it is not required.
What if I take no AI subscription?
The AI features are simply off, and the rest of the platform works identically. Your dashboard assistant even keeps answering most questions, because it finds them in a catalogue rather than in a model.
Can I use my own domain name?
Yes, with a certificate issued automatically. Your store lives on a different domain from your dashboard in any case — that is a security separation, not an aesthetic preference.
Can my agents work from their phones?
They call from their phones, with a paired app that dials hands-free and reports the real duration from the call log. Decisions are taken on the PC, where the whole order is visible.
Is my data separated from other shops'?
Yes, and not merely by a clause in a query: the database itself refuses to return another shop's row, even if the code forgot to filter. It is verified by tests that fail if the protection is removed.
Open your shop
Creating the shop is immediate. You build your store, add your products and connect a carrier before anything goes public.